1. Entry from 16:00; check-in from 16:00 to 21:00 (Japan Standard Time)
You cannot enter the property before 16:00, even if your flight or travel schedule brings you here earlier. Luggage storage is not available. Please plan to arrive and complete check-in between 16:00 and 21:00. Check-in after 21:00 is generally not permitted.
2. Do not arrive at the local station early to wait
Joetsu-Kokusai-Ski-jo-mae Station has no station building, shops or cafés. There are no shops or cafés on the walk to the property either. Arriving early can leave you outside in rain or snow. If you need to wait, do so around Echigo-Yuzawa Station, where there is a waiting room and a choice of shops and restaurants, or in Tokyo or Niigata before boarding your Shinkansen.
3. Walking with luggage in winter can be difficult
The walk from the local station takes about 10 minutes in normal conditions. In winter, snow and water sprayed onto the roads to melt it can make the route very slushy. Walking and pulling a suitcase can take much longer than expected. There is no taxi rank at Joetsu-Kokusai-Ski-jo-mae Station. If you need a taxi, take one from Echigo-Yuzawa Station.
4. Leave extra time for your departure
Taxis are limited in winter and can be particularly difficult to arrange during snowfall. Plan your transport in advance and allow plenty of time between checking out and your Shinkansen departure. Do not rely on getting a taxi immediately.
5. The person named on the reservation must stay
Self-check-in includes a live video call with the check-in centre and a passport identity check. The lead guest’s reservation name must match the actual guest and their passport. Only the registered lead guest and the companions included in the booking may stay. Reservations cannot be transferred. A substitute guest cannot check in or enter in your place, including late at night.
6. Complete check-in before evening events
The check-in centre can become busy when several guests arrive at once. Allow enough time to complete check-in by 21:00; check-in after 21:00 is generally not permitted. Late-night and early-morning arrivals after the Nagaoka Fireworks Festival or Fuji Rock Festival have caused repeated difficulties. If you are attending an event, plan to complete check-in during the 16:00–21:00 check-in period before going to the event. Do not plan your first arrival for after the event if it will be later than 21:00.