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Jiyujin Group Privacy Policy

Our approach to protecting personal information

Jiyujin Co., Ltd. and its group companies, including subsidiaries and affiliates (collectively, ‘the Company’), consider the appropriate handling and thorough protection of personal information entrusted to us to be our social responsibility as a business handling personal information.
We also regard earning customers’ confidence through protection of their personal information as a fundamental part of our business.
We therefore establish the following Personal Information Protection Policy and declare our commitment to making every effort to implement it.

Personal Information Protection Policy

Recognising the importance of protecting personal information, the Company undertakes the following measures. We acquire, use and provide personal information only to the extent necessary to provide services, employ staff and manage personnel.

  • The Company complies with laws concerning personal information, government guidelines and other applicable standards.
  • The Company takes reasonable security measures and corrective action to prevent unauthorised access to, loss, destruction, alteration or leakage of personal information.
  • The Company appoints a personal information manager, grants that person responsibility and authority for implementing and operating its personal information protection management system, and ensures appropriate management.
  • The Company continually improves its personal information protection management system through education, operation, auditing and review.
  • The Company provides a contact point for requests concerning disclosure, correction, deletion, refusal of use or provision of personal information, and for complaints, consultation and other enquiries. We respond within two weeks.

Established: 21 August 2005
Last revised: 1 April 2022

Personal information enquiries
Telephone: 0120-988-852
Email: info-jiyujin@jiyujin.co.jp

Privacy Policy

How we obtain personal information
The Company appropriately acquires customers’ personal information by the following means.
From the individual: directly by telephone, fax, post, the internet or face-to-face communication.
From persons authorised by the individual: through third parties such as travel agents, partners and intermediaries.
From publicly available sources: newspapers, the internet, books and similar sources.

Purposes of use
Personal information collected during membership registration
We use it to verify identity when providing services to members; to send campaign products and information about our campaigns, products and services; and to recruit evaluation participants to help plan better products and services.

Personal information collected during newsletter registration
We use it to send information about our campaigns, products and services, and to recruit evaluation participants to help plan better products and services.

Personal information collected when catalogues or other materials are requested
We use it to deliver requested materials or catalogues; to send information about our campaigns, products and services; and to recruit evaluation participants to help plan better products and services.

Personal information collected when facilities are booked or used
We use it to provide services in operating our accommodation, dining facilities and other facilities; to send information about our campaigns, products and services; and to recruit evaluation participants to help plan better products and services.

Personal information collected when products are sold
We use it to deliver purchased products and bill customers; to email information about products; and to recruit evaluation participants to help plan better products and services.

Personal information collected through call-centre operations
We use it to respond to questions and enquiries; to provide services in operating accommodation, dining and other facilities; to deliver purchased products and bill customers; and to deliver requested products. We do not use it for purposes beyond the scope of our contract with the client.

Personal information collected through enquiries
We use it to answer enquiries and respond to requests.

Personal information collected through surveys
We use it to send gifts and as information for producing magazines; personal information itself is not used in magazine content.

Personal information collected through photography
We use it for publication in magazines and brochures, and on websites and social networks.

Personal information concerning shareholders
To fulfil rights and obligations under the Companies Act; carry out procedures required by law according to prescribed standards; and respond to enquiries.

Personal information concerning job applicants
To carry out recruitment and selection procedures, and respond to enquiries.

Personal information concerning employees
For personnel administration, payroll administration, employment insurance and social insurance procedures, and responses to enquiries.

Security measures for personal information
The Company thoroughly implements the following measures in managing information supplied by customers.

  1. Ensuring accuracy
    We endeavour to keep information supplied by customers accurate and up to date.
  2. Security management
    Internal regulations strictly prescribe how personal information is managed within the organisation, and we ensure that information is handled accordingly.
  3. Employee supervision
    We ensure strict implementation of personal information handling rules in accordance with our internal regulations.
  4. Supervision of contractors
    When outsourcing the handling of personal information, we select only contractors meeting the requirements of our regulations and ensure appropriate management.

Disclosure to third parties
The Company does not provide personal information to third parties without the individual’s consent, except where required by law or requested through judicial proceedings.

Joint use
Within the stated purposes of use, the Company may jointly use personal information entrusted to us during membership registration, use of facilities or product purchases within the Jiyujin Group, in order to provide integrated services.

Joint users
Jiyujin Co., Ltd.; Koyanagi Co., Ltd.; Jiyujin no Kurashi Co., Ltd.

Information jointly used
Name, address, telephone number, email address, gender, date of birth, employer, nationality, passport number, social media ID, accommodation history, purchase history and enquiry details.

Purposes
Jiyujin Co., Ltd. and Koyanagi Co., Ltd. use the information to provide services in operating accommodation, dining and other facilities. They also use information collected by Jiyujin no Kurashi Co., Ltd. to provide service information and conduct surveys.
Jiyujin no Kurashi Co., Ltd. uses it to provide information about mail-order services, books and new products.

The Company jointly uses personal information entrusted to us by customers using the following facilities, as described below.

Facility covered by joint use
Hakone Honbako

Joint users
Jiyujin Co., Ltd.; ASHIKARI Co., Ltd.

Information jointly used
For Hakone Honbako guests: name, address, telephone number, email address, gender, date of birth, employer, nationality, passport number, social media ID, accommodation history, purchase history and accounting information.

Purpose
To provide accommodation, dining and other services at Hakone Honbako and carry out associated operations.

Responsible manager
Jiyujin Co., Ltd.

Facility covered by joint use
HOTEL KOO Otsu Hyakucho

Joint users
Jiyujin Co., Ltd.; Kinoie Senmonten Taniguchi Komuten Co., Ltd.

Information jointly used
For HOTEL KOO Otsu Hyakucho guests: name, address, telephone number, email address, gender, date of birth, employer, nationality, passport number, social media ID, accommodation history, purchase history and accounting information.

Purpose
To provide accommodation, dining and other services at HOTEL KOO Otsu Hyakucho and carry out associated operations.

Responsible manager
Jiyujin Co., Ltd.

Outsourcing
The Company may entrust personal information to contractors that have signed confidentiality agreements and take personal information protection measures equivalent to ours, solely for the contracted work within the purposes of use stated above.

Voluntary provision of information
Providing personal information to the Company is voluntary. However, if information is missing, incorrect or not provided, we may be unable to supply the requested services.

Disclosure and related requests
To request notification of purposes of use, disclosure, correction or deletion of personal information, or refusal of its use or provision, please request a Personal Information Disclosure Request Form by telephone and send it with the required documents and fee to the address below. Before applying, please read the section on handling personal information during disclosure procedures printed on that form.

Fees
A fee of ¥540, including consumption tax, is charged for each request for notification of purposes of use or disclosure of personal information. Enclose ¥540 in postage stamps or a postal fixed-amount money order when mailing the form. If the fee is insufficient, we will notify you. If payment is not received within one week of that notification, the request will be invalidated.

Postal address
1012-1 Otsuki, Minamiuonuma, Niigata 949-6614, Japan
Telephone: 0120-988-852
Attention: Yoko Fujimoto, Personal Information Protection Manager

Information that does not identify individuals
Our website automatically collects internet domain names, IP addresses, browsing-environment information and similar data.

Cookies
Cookies are text files sent to and stored in your browser when you visit a website. Referring to this data on a subsequent visit enables more efficient use of the website. You may disable cookies in your browser settings.

IP addresses
When you access our website, a numerical IP address used to distinguish servers on the internet is recorded in log data. This is recorded for maintenance and administration of the server hosting the website. In general, identifying personal information from an IP address is not straightforward. IP addresses and domain-name data recorded on our website are not provided to outside third parties.

Access logs
Our website automatically records visitor information as access logs, including domain names, IP addresses, browser types and dates and times of access. These do not include information identifying individuals. They are used only for website maintenance and administration and statistical analysis of usage, and for no other purposes.

Google Analytics
Our website uses Google’s Google Analytics service to analyse access. Google Analytics uses cookies issued by the Company to collect, record and analyse users’ website visit histories. We receive the analysis results from Google to understand how visitors use our website.

Personal information enquiries
For questions about how the Company handles personal information, please contact the following office by telephone or email.

Jiyujin Co., Ltd.
Telephone: 0120-988-852
Email: info-jiyujin@jiyujin.co.jp

Established: 21 August 2005
Last revised: 1 April 2022