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Terms of Use

Jiyujin Co., Ltd. (‘the Company’) establishes the following Terms of Use (‘these Terms’) for use of the Service defined in Article 2.

Article 1 — Application

  1. These Terms set out requirements for use of the Service and the rights and obligations between the Company and persons wishing to use the Service (‘Applicants’) and Members. They apply to all relationships concerning use of the Service.
  2. The Company may establish individual terms in addition to these Terms; those individual terms form part of these Terms.
  3. Where these Terms conflict with individual terms, the individual terms take precedence.

Article 2 — Definitions

Unless separately defined in an individual provision, the terms used in these Terms have the following meanings.

  1. Service
    10 Stories Stay, the Company’s service enabling accommodation reservations at Eligible Properties and use of associated activities, together with website use and other services, including after any change of name.
  2. Member
    An individual who has completed the membership registration procedure and been registered by the Company as a Member of the Service.
  3. Registration Information
    Information supplied to the Company by a Member.
  4. Account Information
    An ID, password or other identifying information for Members and other users, including information set by them and information supplied by the Company for identification.
  5. Service Start Date
    The date of joining is the date on which use of the Service begins.
  6. Non-cancellable Period
    The six-month period starting on and including the Service Start Date.
  7. Eligible Properties
    The following accommodation operated by the Company and covered by the Service:
    (1) 10 Stories Stay Yuzawa Uonuma
    (2) 10 Stories Stay Matsumoto
    (3) 10 Stories Stay Oze
    (4) 10 Stories Hotels: Satoyama Jujo, Matsumoto Jujo, Oze Jujo, Hakone Honbako and HOTEL KOO Otsu Hyakucho.
  8. Accommodation Reservation
    A Member’s conclusion of a contract with the Company for a stay at an Eligible Property under that property’s accommodation terms, or the contract itself.
  9. Device
    An information terminal used to access the Service, such as a smartphone, tablet or personal computer.
  10. Antisocial Forces
    Organised crime groups; their members; persons who ceased to be members less than five years previously; quasi-members; related companies; corporate racketeers; persons acting as social or political activists to engage in extortion; organised groups specialising in intellectual crime; and equivalent persons or groups.
  11. Completion of Membership Registration
    The Company’s grant to an Applicant, and the Applicant’s acquisition, of the status entitling them to use the Service as a Member.
  12. Membership Registration Completion Date
    The date on which membership registration is completed.
  13. Withdrawal
    Termination of the contractual relationship between the Company and a Member concerning use of the Service, and loss of that Member’s membership status.

Article 3 — Membership Registration

  1. Persons wishing to use the Service must agree to these Terms and apply for membership registration in the manner prescribed by the Company.
  2. If the Company accepts the application, membership registration is established upon notification of completion.
  3. The Company may refuse membership registration if it determines that any of the following apply:
    (1) False or inaccurate information has been provided.
    (2) The applicant has previously breached these Terms.
    (3) The applicant falls within the definition of Antisocial Forces.
    (4) The Company otherwise considers registration inappropriate.

Article 4 — Changes to Registration Information

Members must promptly carry out the prescribed change procedure if their Registration Information changes.

Article 5 — Account Management

  1. Members are responsible for managing and safeguarding their Account Information.
  2. The Company may regard actions carried out using Account Information as actions of the Member themselves.

Article 6 — Start Date and Term of the Accommodation Service

  1. Members may use the Service from the Service Start Date.
  2. The initial term runs from the Service Start Date until expiry of the Non-cancellable Period.
  3. Unless cancellation is requested, membership renews automatically on the same conditions in one-month increments. Renewal takes place on the first day of each month.

Article 7 — Membership and Other Fees

  1. Members bear, according to their contract, the monthly membership fee for their plan, accommodation charges for each stay, cleaning fees and additional charges for each use, and other charges agreed with the Company. They must pay by the method separately specified by the Company.
    Monthly fees and other plan details are set out in ‘10 Stories Stay Membership Plans’.
  2. Members must pay the charges in the preceding paragraph, cancellation charges and penalties by the method specified by the Company.
  3. Members may not request a reduction or waiver of membership fees even if they do not stay at an Eligible Property or make an Accommodation Reservation during their membership term.
  4. If monthly membership fees fall into arrears, the Company contacts the Member at their registered email address. On receiving notification, the Member must immediately register another credit card or contact their card issuer, resolve the payment problem and inform the Company.
  5. If a Member fails to pay membership fees for two consecutive months, the Company may temporarily suspend their use of the Service. Use resumes only after the Company confirms payment has been collected.
  6. If a Member fails to pay for three consecutive months, the Company may forcibly cancel their registration and terminate membership. The former Member will no longer be able to log in; all rights, including points held, expire, and future accommodation use is no longer permitted.

Article 8 — Reservations and Use of Eligible Properties

  1.  Members must make Accommodation Reservations in the manner prescribed by the Company.
  2.  An Accommodation Reservation is established when the Company provides notification or the reservation becomes available for confirmation.
  3. LITE and STANDARD Members may make individual reservations at Eligible Properties with vacancies, within the separately prescribed limits on simultaneous reservations and consecutive nights.
    (1) A single reservation may cover up to five consecutive nights.
    (2) Up to two reservations may be held simultaneously, but only one may fall within the same month; for consecutive stays, the first night determines the month.
    (3) The Member must personally use the property throughout the stay. Companions may also stay within the capacity specified for the property and room. Their information must be registered when making the Accommodation Reservation.
  4. Restrictions on children, including preschool and elementary-school-age children, vary by Eligible Property. Details are set out in ‘10 Stories Stay Membership Plans’.
  5. Members may change or cancel an Accommodation Reservation on the website free of charge until 15:00 on the day before the stay. Cancellations after that time incur a charge of ¥5,500.
  6. If a Member makes an Accommodation Reservation but neither cancels as described above nor stays at the property, they must pay the Company a penalty of ¥5,500 per night.
  7. Check-in and check-out times and other accommodation conditions are governed by the reservation, including the accommodation terms, and the Eligible Property’s rules.
  8. Members must restore the Eligible Property to its original condition when checking out.
  9. In addition to the preceding provisions, Members staying at an Eligible Property must comply with their reservation, including accommodation terms, and each property’s rules.

Article 9 — Withdrawal

  1. Members may not withdraw during the Non-cancellable Period, which lasts six months from the Service Start Date, or joining date.
  2. After that period, Members may apply to withdraw by completing the prescribed procedure on the website. Withdrawal takes effect immediately upon application: the contractual relationship concerning the Service ends and membership status is lost immediately. Those wishing to withdraw must complete the procedure within the current month.

Article 10 — Treatment upon Withdrawal

  1. The Company does not refund membership fees already received when a Member withdraws, regardless of whether they used the Service during that membership term or how many days remain.
  2. On withdrawal, all Accommodation Reservations with a check-out date on or after the following day are automatically cancelled. Article 8, paragraph 6 also applies to these automatic cancellations.
  3. After withdrawal, the Company has no obligation to retain Registration Information or Account Information. Subsequent re-registration does not restore the person’s previous status.

Article 11 — Prohibited Conduct

Members and other users must not engage in any of the following when using the Service.

  1. Conduct that breaches, or may breach, these Terms or individual terms.
  2. Infringing, or potentially infringing, intellectual property, portrait, privacy or any other rights or interests of the Company or a third party.
  3. Damaging the reputation or credit of the Company or a third party.
  4. Conduct connected with crime, contrary to law, or against public order and morals.
  5. Sending information containing computer viruses or other harmful computer programs.
  6. Placing an excessive load on the Service’s networks or systems.
  7. Unauthorised access, or attempted unauthorised access, to the Service’s networks or systems.
  8. Disclosing Account Information to, or allowing its use by, third parties other than the relevant Member or user.
  9. Providing the Company with false or inaccurate information about Members or other users.
  10. Impersonating the Company, another Member or user, or any third party.
  11. Using another Member’s or user’s Account Information.
  12. Providing benefits to Antisocial Forces.
  13. Obstructing, or potentially obstructing, the Company’s operation of the Service.
  14. Conduct that causes discomfort to other Members, users or residents near an Eligible Property.
  15. Bringing animals, except where separately permitted.
  16. Other conduct considered inappropriate by the Company.

Article 12 — Measures for Breaches and Other Circumstances

  1. If the Company determines that any of the following apply or may apply to a Member, it may cancel membership or user registration, or suspend all or part of their use of the Service. Monthly accommodation-service fees and other usage fees paid by that Member will not be refunded, whatever the reason.
    (1) Conduct listed in the preceding Article.
    (2) Repeated abusive reservations or use, such as failing to stay after making a reservation without prior cancellation or notification.
    (3) Failure to respond for at least ten days, including the day of contact, to an enquiry or other communication from the Company requiring a reply.
    (4) Being an Antisocial Force; having a relationship in which such forces control management; improperly using such forces to obtain illicit benefit for oneself or a third party or to harm another; involvement through funding or other assistance; or an officer or person substantially involved in management having a socially condemnable relationship with such forces.
    (5) Breach of any provision of these Terms.
    (6) Other circumstances in which the Company considers continued use inappropriate.
  2. The Company bears no liability for losses suffered by Members or other users as a result of measures taken under this Article.
  3. Members and other users who cause loss to the Company or a third party through a breach of these Terms or in connection with use of the Service must compensate that loss at their own responsibility and expense.

Article 13 — Interruption and Discontinuation

  1. The Company may interrupt all or part of the Service without prior notice in any of the following circumstances:
    (1) Maintenance or inspection of facilities or equipment used to provide the Service.
    (2) Inability to provide the Service due to natural disasters, war, riots, civil unrest, communication-line failures, changes to laws or regulations, the spread of infectious disease or epidemics, or other circumstances beyond the Company’s reasonable control.
    (3) Unavoidable operational or technical reasons.
    (4) Legitimate reasons equivalent to the preceding items.
    (5) Other circumstances the Company considers unavoidable.
  2. The Company may interrupt all or part of the Service by notifying Members and other users in advance.
  3. If provision is interrupted under either preceding paragraph, the Company does not refund charges already received. However, if the entire accommodation service is interrupted for at least 72 consecutive hours, the monthly accommodation-service fee is refunded pro rata for that period.
  4. The Company may discontinue all or part of the Service and terminate all or part of accommodation contracts on the discontinuation date in any of the following circumstances:
    (1) Members and other users have been notified at least three months before that date.
    (2) Inability to provide the Service due to natural disasters, war, riots, civil unrest, communication-line failures, changes to laws or regulations, the spread of infectious disease or epidemics, or other circumstances beyond the Company’s reasonable control.
    (3) Legitimate reasons equivalent to the preceding items.
    (4) Other circumstances the Company considers unavoidable.
  5. If the entire accommodation service is discontinued under the preceding paragraph and fees have already been received for that service, the Company refunds them to the relevant Members and users pro rata for the remaining period.

Article 14 — Disclaimers

  1. The Company makes no guarantee that the Service will continue; that the Service or Eligible Properties will meet a Member’s or user’s particular purpose or provide expected functions, service value, accuracy or usefulness; or that no defects will occur.
  2. The Company does not guarantee compatibility with every Device. Device operating-system upgrades and similar changes may cause problems using the Service. The Company does not guarantee that its program modifications or other measures will resolve such problems.
  3. Except for refunds under paragraphs 3 and 5 of the preceding Article, the Company is not liable for losses suffered by Members or other users for the reasons listed below. This does not apply where the contract under these Terms is a consumer contract under Japan’s Consumer Contract Act (Act No. 61 of 2000, including amendments).
    (1) Use of the Service.
    (2) Interruption, suspension, termination or modification of the Service.
    (3) Transactions, disputes or problems arising in connection with the Service between Members or users and other Members, users, residents near Eligible Properties or third parties.
    (4) Natural disasters, war, riots, civil unrest, communication-line failures, changes to laws or regulations, the spread of infectious disease or epidemics, or other circumstances beyond the Company’s reasonable control.
    (5) Accidents or injuries during use of the Service.

Article 15 — Scope of Compensation

  1. Even where the proviso to paragraph 3 of the preceding Article applies, the Company’s liability is limited to direct and ordinary losses actually suffered by Members or users. Regardless of foreseeability, the Company is not liable for lost profit, lost opportunity, indirect loss or any other loss.
  2. This limitation does not apply where the loss results from the Company’s wilful misconduct or gross negligence.

Article 16 — Communications and Notices

  1. Communications or notices from Members or users to the Company, including enquiries about the Service, must be made to the Service support centre by telephone, email or another method separately specified by the Company.
  2. The Company may notify Members and users by email to their registered email address. Such notice is deemed received when sent to that address, regardless of whether the email is read.

Article 17 — Prohibition on Transfer of Rights and Obligations

  1. Without the Company’s prior written consent, Members and users may not transfer, assign, pledge or otherwise dispose of all or part of their status under these Terms, or their rights or obligations under them, to a third party.
  2. The Company may assign all or part of the Service and its status as provider to a third party without the prior consent of Members or users. To the extent of that assignment, all relationships with Members and users concerning the Service, including their accounts, transfer to the assignee. This includes, but is not limited to, possession of Account Information and personal information as defined by Japan’s Act on the Protection of Personal Information (Act No. 57 of 2003, including amendments).

Article 18 — Handling Personal Information

The Company handles the personal information of Applicants, Members and users in accordance with its Privacy Policy, to which they agree.

Article 19 — Agreement to These Terms

  1. Members and users may apply for membership or user registration and use the Service only if they agree to use it in accordance with these Terms.
  2. Applicants, Members and users are deemed to have validly and irrevocably agreed to these Terms when applying for membership or user registration.
  3. Applicants, Members or users who are minors or subject to curatorship or assistance must obtain the consent of a statutory representative, such as a person with parental authority, including consent to these Terms, before applying for registration and using the Service.

Article 20 — Amendments to These Terms

  1. In the following cases, the Company may amend these Terms without obtaining individual prior consent, effective on the stated date, by notifying Members and users before that date through the website or email, expressly stating that the Terms will be amended, the amendments and their effective date:
    (1) The amendment serves the general interests of Members and users.
    (2) The amendment is consistent with the contract’s purpose and reasonable in view of its necessity, the appropriateness of the amended provisions, the nature of the amendment and other relevant circumstances.
  2. For amendments outside the preceding paragraph, the Company notifies Members and users through the website or email, expressly stating that the Terms will be amended, the amendments and their effective date.
  3. Notwithstanding the preceding two paragraphs, Members and users are deemed to have agreed without objection to the amended Terms when they enter information under Article 4, paragraph 1 or use the Service while in a position to know the amendments, for example after notification, or when 30 days pass from notification without a specific objection.

Article 21 — Severability

If any provision or part of these Terms is held invalid, unenforceable or restricted under the Consumer Contract Act or other laws, it is interpreted to the maximum extent permitted by those laws. The remaining provisions and the remaining parts of the affected provision continue in full force and effect.

Article 22 — Governing Law and Jurisdiction

These Terms are governed by Japanese law. Disputes concerning these Terms or use of the Service between the Company and Applicants, Members or users are subject to the exclusive agreed jurisdiction of the Tokyo District Court as the court of first instance.

Article 23 — Consultation

For matters not provided for in these Terms, or doubts about their interpretation, the Company and Applicants, Members and users seek a resolution through consultation in accordance with the principle of good faith.

End

Established: 20 April 2026